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How We Protect Your Personal Data

At cabangsemar, your personal data — including account details, deposit records via DANA, OVO, GoPay, and QRIS, and session activity — is handled under a clear, written privacy…

Data encryption at rest and in transitDANA, OVO, GoPay & QRIS transaction records protectedNo third-party data salesRetention limits applied per data categoryYou can request deletion at any time
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cabangsemar How We Protect Your Personal Data
CONTACT OUR PRIVACY TEAM

Reach Us About Any Privacy Question

Our privacy support team handles data access requests, correction notices, and deletion inquiries.

Live Chat Open the live chat widget in your account dashboard to send a privacy inquiry directly to our team. Available 08:00–23:00 WIB, every day. Responses within 3 working days for data requests.
Email Support Send a written data access or deletion request to our privacy email address. Include your registered account username and the specific data category you are asking about for faster processing.
In-Account Form Log into your cabangsemar account, navigate to Settings, then Privacy, and submit a formal data request form. We log the submission timestamp and send you a confirmation within 24 hours.
HOW WE HANDLE DATA

Browse Our Data Handling Practices

From the moment you deposit via OVO or scan a QRIS code, your financial data is encrypted using TLS 1.3 in transit and AES-256 at rest.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage or disable non-essential cookies via the cookie banner shown on your first visit, or through your browser settings at any time.

Account Security

Your account password is stored as a one-way hash — we cannot read it. We also offer two-step verification via SMS or authenticator app, which we strongly encourage you to activate under Settings in your account.

Data Retention

Payment transaction records linked to DANA, OVO, GoPay, and QRIS are retained for as long as required by applicable financial regulations. Profile and preference data is deleted within 90 days of account closure if no outstanding balance or dispute exists.

Third-Party Sharing

We share data only with payment processors (your chosen rail — DANA, OVO, GoPay, QRIS), fraud-detection services, and where required by Indonesian law. We do not share your data with advertisers or data brokers under any circumstances.

Your Right to Access

You have the right to request a copy of all personal data we hold about you. Submit a request through the in-account Privacy form or via email; we will compile and deliver the data package within 10 working days of verification.

Policy Updates

When we update this privacy policy, we post a dated notice on the policy page and send an in-account notification. Continued use of your account after the stated effective date constitutes acceptance of the revised terms.

Switch Through Our Most-Asked Privacy Questions

Below are the questions we receive most often about how cabangsemar handles personal data, what rights you hold, and how to act on them. If your question is not covered here, reach out via live chat or email during our 08:00–23:00 WIB support window.

We collect your name, email address, phone number, and date of birth at registration. Once you deposit via DANA, OVO, GoPay, or QRIS, we also record transaction references and timestamps linked to your account.

We share data only with the payment processors you use — such as DANA or OVO — and with fraud-detection partners. We do not sell, rent, or share your data with advertisers or any unrelated third party.

Log into your account, go to Settings, then Privacy, and submit a Data Access Request. Alternatively, email our privacy team with your username. We will compile your data package and send it within 10 working days of verifying your identity.

Yes. Submit a deletion request through the in-account Privacy form or via email. We will delete your profile and preference data within 90 days, retaining only what financial regulations require us to keep for the applicable period.

Transaction records are kept for the period mandated by applicable financial rules in Indonesia. Once that period lapses and your account is closed with no outstanding issues, those records are deleted from our active systems.

Yes. All data in transit between your device and our servers is encrypted with TLS 1.3. We do not store full card numbers or e-wallet credentials — only the transaction reference returned by your payment provider.

We post a dated update notice on this page and send an in-account notification. The effective date is always shown at the top of the policy. You can contact us via live chat if you have questions about any specific change.

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